Privacy Policy

SonicCx Pty Ltd (“SonicCx”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise commissioning platform and related services.

Information We Collect

We collect information you provide directly to us when you request a demonstration, contact our team, or use the SonicCx platform. This includes your name, company name, job title, email address, phone number, and information about your commissioning program. We also collect usage data, log files, and technical information about your device and browser when you interact with our platform.

How We Use Your Information

We use the information we collect to provide and improve the SonicCx platform, respond to your enquiries and demonstration requests, send you product updates and relevant communications (with your consent), comply with legal obligations, and protect the security and integrity of our platform and data.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our platform, conducting our business, or serving you — provided those parties agree to keep this information confidential. We may also disclose information where required by law or to protect our legal rights.

Data Security

SonicCx implements industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security assessments. For detailed information about our security practices, see our Security page.

Data Retention

We retain personal information for as long as necessary to provide our services and comply with our legal obligations. When your account is closed or you request deletion of your data, we will remove your personal information in accordance with our data retention policies, subject to any legal requirements to retain certain records.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information. You may also have the right to data portability and to object to certain processing activities. To exercise these rights, please contact us at privacy@soniccx.com.

Cookies

SonicCx uses cookies and similar tracking technologies to operate and improve our platform. Essential cookies are required for the platform to function. Analytics cookies help us understand how the platform is used. You can control non-essential cookies through your browser settings or our cookie preference centre.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or through a prominent notice on our platform. Your continued use of SonicCx after changes are made constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Privacy team at privacy@soniccx.com or write to: SonicCx Privacy, Level 1, [Address]. We will respond to all reasonable requests within 30 days.